Refund policy

REFUND & RETURN POLICY

Refund & Return Policy

Last Updated: September 30, 2026

At Snuggle & Co, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase, please contact us so that we can review your request and provide an appropriate solution in accordance with this policy and applicable law.

Return Period

Customers may request a return within 30 days of receiving their order, unless a different return period is stated on the applicable product page or required by applicable law.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be returned with its original packaging and accessories where applicable.
  • Proof of purchase or order information may be required.
  • The product must not have been damaged through misuse, improper handling, or unauthorized modification.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the product
  • Photographs of the packaging where applicable

After reviewing the information, we may provide a replacement, refund, or another appropriate resolution.

Change-of-Mind Returns

For eligible products, customers may request a return because they have changed their mind.

Unless applicable law requires otherwise, customers are responsible for the return shipping cost for change-of-mind returns.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products that have been used where health or hygiene considerations prevent resale
  • Personalized or customized products
  • Products clearly identified as final sale
  • Gift cards
  • Digital products where applicable
  • Products that cannot legally be returned because of their nature

Nothing in this policy removes or limits mandatory consumer rights that apply to your purchase.

Return Authorization

Please contact us before sending any product back.

Do not send a return to a supplier, warehouse, or fulfillment partner unless we have specifically provided return instructions.

Authorized Return Address:
[INSERT YOUR ACTUAL AUTHORIZED RETURN ADDRESS HERE]

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or location.

If you have not received an approved refund within the applicable processing period, please contact:

Email: jessicahawkins041992@gmail.com
Phone: 4233006249

Shopify specifically expects refund policies to state the return period, return address, return costs, who pays those costs, potential refund-processing timing, and a customer-service contact.

Statutory Consumer Rights

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded.

If you sell to customers in the UK, eligible online purchases generally have a 14-day cancellation period, followed by a further period to return the goods. Refund rules can also require repayment of standard delivery charges and generally require refunds within 14 days after the relevant return/cancellation conditions are met.